Return & Refund Policy

Effective Date: September 1, 2025

We offer easy returns & exchanges on all orders. To process a return or exchange, please contact us for a return authorization.
Returns and exchanges are accepted within 5 DAYS of delivery.
Returned items must be received in new, unused condition and in original packaging.
Returns are only accepted for items purchased directly from our website.
To complete an exchange, place a new order for the item you would like. Contact us with your order number and we will create a return authorization for your previous item.

Once we receive the returned order, it will take 3–5 business days for a refund to appear on your statement.
Refunds are processed to your original payment method.
For Cash-on-Delivery (COD) orders, refunds will be issued via bank transfer or UPI.
Shipping charges (if any) are non-refundable. Only the product amount will be refunded.
Refunds are typically processed within 48 hours and may take 3–5 business days to reflect in your account.
For returned orders, a ₹100 deduction will apply to cover RTO (Return to Origin) charges.

Orders can be cancelled before packaging.
Once the packaging process has started, our standard refund and replacement policies apply.
If the order has already shipped, we are unable to stop the package.

Returns are not accepted for electronic items.
If you receive a defective or incorrect unit, we will gladly send a replacement.
An unboxing video is mandatory as proof — replacements cannot be processed without it.
All electronic products are covered under our Warranty Policy.

Replacements are provided for defective or wrongly delivered items.
An unboxing video is mandatory to process your replacement request.
Returns for reasons such as change of mind or loss of interest are not accepted.
If a suitable replacement is unavailable, a refund will be issued.
Please review product details thoroughly before placing your order.

“Buyer no longer wants the items” is not considered a valid reason for return or refund.
Buyers should confirm their intent to purchase before submitting an order. After submission, the buyer enters into a legally binding contract with the seller.

A non-refundable processing fee applies to certain COD orders.
This fee covers costs associated with orders that may be returned or canceled after processing.

For any queries or support, please contact us at support@ecombazaar.store.

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